The completion of this first stage has allowed it to achieve comprehensive external and internal change while also innovating in its business model.

“The addition of new tools and processes has shortened response time, enhanced the customer experience and streamlined in-house tasks,” commented COO & CFO Vanessa Servera. “This project has also meant a change in the leadership model, investing in self-sufficient multidisciplinary teams which have brought their knowledge, expertise and vision to framing and implementing the initiatives. Alongside the Supervisory Board and the Management Committee, over 50% of the organisation’s employees have been heavily involved in it.”

The initiative has showcased how the partnership between everis and public sector institutions can unlock organisations’ potential and in-house talent in order to equip them for the challenges of the new era.

“Dedicated everis teams have brought their expertise in banking, technology and methods to the projects together with management and organisational skills,” said Albert Mayol, Business Consulting Director at everis Barcelona. “This project is evidence of the ICF’s drive to continuously improve the way it operates to achieve its strategic objectives in conjunction with our ability to be a strategic partner for the organisations we work with.”

The roadmap drawn up by the ICF and everis envisaged a total of 39 projects divided into a number of stages. The 15 coming under the first stage have now been accomplished.

Service implementation and improvement

The projects have been put in place by multidisciplinary teams involving more than half of the ICF’s staff who have brought their knowledge, expertise and vision to framing and implementing the initiatives. This has ensured that the changes have been embraced across the board.

The ICF’s digital transformation has enabled it to continue delivering services to the business community entirely by telecommuting while bringing in new tools for communication and interaction between teams and customers.

As a result of the consultancy process, these tools include digital signatures, Microsoft Dynamics CRM, RPA (Robotic Process Automation) and processes to ramp up efficiency in decision-making. The institution will also shortly unveil its digital banking and switch its technological platform to a Bank as a Service (BAAS) model with a view to migrating data to the public cloud.

The ICF is drawing this first stage to a close with its sights set on the future and the new projects it needs to pursue in order to further its digitisation and transformation.

About the ICF
The Institut Català de Finances is Catalonia’s public financial institution. Its main mission is to foster funding for the business community in Catalonia in order to support the growth, innovation and sustainability of the Catalan economy. The ICF acts as a complement to the private sector by offering a wide range of financing solutions focusing on loans, guarantees and venture capital. Since 2014 it has been a member of the European Association of Public Banks (EAPB) which brings together most of the public banks and financial institutions operating in Europe.